Tuesday, November 25, 2008
Do you Suck GoGrid? Come On!
Well, although I was a bit skeptical about the fact that GoGrid would have maliciously or even accidentally removed our root user from our MySQL user table... I'm a bit more curious today.
I awoke to an email from our eng that our root user had been removed again from our MySQL table. I have the highest regard for our eng and if he's pissed about this and thinks it's an issue with GoGrid, I'm on his side. He and I are the only ones with access to these boxes. And I don't touch them.
So what's the deal? I called GoGrid and spoke to Josh, the tech support guy, who is fast becoming a friend of mine. He's incredibly helpful, but he's working alone today. Which isn't doing us much help. I know they're a startup so I'm giving them the benefit of the doubt. For now. He's looking into it for us.
I have an inkling about what's going on. They have an outsourced support team. With full access to our boxes. I spoke with them two nights ago and unimpressed is putting it nicely. I'm starting to wonder if, while looking into our case, they changed the user yet again.
If we were fully live, I'd be pissed. Fortunately for GoGrid, we're not. But if this happens again, here we come Amazon EC2.