I've always loved flying on Asian carriers. Their services are unmatched by any airline in the United States. They really let you feel like they care about your business. I remember the first time I flew JAL and I passed out for a few hours. I awoke with a note on my seat telling me that I missed dinner, and if I was hungry, to just ring the call button. They promptly brought a warm meal. Imagine United doing that? JAL also served drinks and snacks non-stop. One of the stewardesses even sat down next to me for an hour to tell me all of the can't miss places in Tokyo. I think this is probably when I started becoming critical of US airlines. There is a better way!
So it was no surprise last week when I saw this CBS News video about the CEO of JAL. He rides the bus to work. He buys his suits at a discount shop. He has taken a pay cut in tough times. He treats his employees as colleagues and not employees. It's really an inspiration.