Friday, May 8, 2009
Wells Fargo Sucks! I Hate Them!
I love Mint. It's such a great service. A few days ago it sent me an email telling me that I incurred a service charge on my Vyoo business account. As is customary, I'd go down to Wells Fargo and have the charge waived. But this time was different. Not only was I sick of having to go down to Wells Fargo to deal with this crap, but I had also had them agree to waive this fee indefinitely the last time I was there. So I went down with a bone to pick.
See, Wells Fargo claims they're start-up friendly. They claim they like to help small business owners. What's so helpful about a $14 monthly fee for not having tons of money in our account.
My issue was a much larger issue though. I've been a Wells Fargo customer ever since I moved to California ten years ago. My business partner has been a customer for 10 years as well (he's linked to our business account). He also has an equity line, a personal account, and a mortgage through Wells Fargo. So when I went to speak with them about this ridiculous nickel and diming, I figured they'd be all ears. Boy was I wrong. I got stonewalled. "There's nothing we can do." And the guy was a dick about it.
Apparently it doesn't matter if we've pumped hundreds of thousands of dollars into personal accounts and home equity lines... all that matters is that our business account doesn't have much money. So they charge us a $14 fee every month. We're a damn startup. We don't have revenue. But we need a business account to pay bills, to receive payments, and god forbid, to accept money if we raise financing. The fact that these accounts can't be linked to our personal accounts or that they can't waive these fees is beyond me. Like my roommate said...their left brain doesn't talk to their right brain. I'm gone...never again to return to Wells Fargo. Screw you Wells. Hope it was worth your $14.