Monday, March 30, 2009
Wow. Go Grid Did Something Right!?
GoGrid was having network latency issues for that past few days. Yet again. While this was another instance of GoGrid sucking it, at least they owned up to it this time.
I received an email that began:
On Friday, March 27 at 11:10 AM PDT, and again today Monday, March 30 at 12:25 PM PDT, GoGrid suffered a series of large scale distributed denial of service (DDoS) attacks that affected the network connectivity of many GoGrid servers.
These network attacks were of a type that we had not seen before, and which our automated network attack prevention hardware was unfortunately unable to prevent.
We estimate that up to 25% of GoGrid customers had servers that were either unreachable or had degraded network performance and packet loss during significant parts of both of these attacks, and at times as much as half of you were affected more briefly. We know that many of you rely on GoGrid to run your critical Internet infrastructure, and apologize for the impacts to your business that these attacks may have caused.
It goes on to say what they'll do moving forward. Something about working with Cisco to ensure it doesn't happen again. But the kicker...apparently servers are still affected. So I'm not sure they're in the clear yet.
If you're a GoGrid customer, here's their status page, which is full of outage statuses: http://www.gogridstatus.com/
While I'm definitely happy GoGrid owned up to it...I'm not happy that there continues to be issues with their service. I just hope my incessant bitching got Michael Sheehan and the rest of the people I've dealt with at GoGrid to make things more transparent.
You can check out my past experience with GoGrid:
Go Grid Sucks If You Value Your Sanity
Do You Suck Go Grid? Come On!
Backup Plans A Must - Assembla And GoGrid At Fault
UPDATE: Our servers have been intermittently going offline. So I guess we're affected after all.
Posted by Lefty at 7:32 PM