Monday, August 30, 2010
Comcast Customer Service Still Sucks
How Comcast wasted my last few hours...
So, I moved into a new apartment today. And I tried to setup my high speed internet through Comcast, because we already have Comcast cable (it's required by the building - and automatically included in rent).
I called Comcast to get high speed internet but they informed me that I can only get the $19.99 deal online (it's $24.99 on the phone). Yea, that makes sense. Or maybe it would if the process wasn't so bad and required me to call/chat with a human anyway. So I ordered it online and at the end of the process I went through a required chat process to validate something - who knows what? It seems like this should be automated. But...since it's Comcast, and they strive to make lives miserable, it's not. Next they notified me that I couldn't get this deal, because I had to have service already. But I do have service, it's just not in my name - it's under a bulk account with my building. They told me to call the sales department because for some reason they couldn't activate it. I squawked about having already spoken to them. And when I finally agreed to call, they said the same thing.
So here I sit at Starbucks - since I don't have internet. Annoyed that I can't get this special deal. Wondering what happened to their "We care" customer service campaign or whatever the hell it is.
And... I'm thinking if this is what the morons at Comcast were thinking...so we're going to announce this $19.99 deal...but it's only for existing customers. How does that even begin to make sense? You know, since these people are already customers. Then I read the terms of the deal - which said you had to be a new customer. So which is it? If it's a new customer - then why can't this be done for me?
While I'm trying to be a better person these days, I just can't help exposing poor ex[periences