Monday, August 30, 2010

Comcast Customer Service Still Sucks

How Comcast wasted my last few hours...

So, I moved into a new apartment today. And I tried to setup my high speed internet through Comcast, because we already have Comcast cable (it's required by the building - and automatically included in rent).

I called Comcast to get high speed internet but they informed me that I can only get the $19.99 deal online (it's $24.99 on the phone). Yea, that makes sense. Or maybe it would if the process wasn't so bad and required me to call/chat with a human anyway. So I ordered it online and at the end of the process I went through a required chat process to validate something - who knows what? It seems like this should be automated. But...since it's Comcast, and they strive to make lives miserable, it's not. Next they notified me that I couldn't get this deal, because I had to have service already. But I do have service, it's just not in my name - it's under a bulk account with my building. They told me to call the sales department because for some reason they couldn't activate it. I squawked about having already spoken to them. And when I finally agreed to call, they said the same thing.

So here I sit at Starbucks - since I don't have internet. Annoyed that I can't get this special deal. Wondering what happened to their "We care" customer service campaign or whatever the hell it is.

And... I'm thinking if this is what the morons at Comcast were we're going to announce this $19.99 deal...but it's only for existing customers. How does that even begin to make sense? You know, since these people are already customers. Then I read the terms of the deal - which said you had to be a new customer. So which is it? If it's a new customer - then why can't this be done for me?

While I'm trying to be a better person these days, I just can't help exposing poor ex[periences


Anonymous said...

I'm glad to see you back on to blogging. I was getting too happy with life and needed someone to constantly point out what sucks :)

ComcastCares1 said...

Hi there!

I work for Comcast and I wanted to drop a note to say sorry for the experience. I can reach out to my contacts to get the details on the promo. You can send me your info on the email provided below.

Again, sorry for the experience. Congrats on your new place!

Mark Casem
Comcast Corp.
National Customer Operations

Comcast hater for life said...

Comcast blows. Plain and simple fact. Everyone I know hates their service. Of course you type up a blog and one of them will go out of their way to cater to you. :P you suck comcast! I'm switching cable providers :)

Unknown said...

I agree, I'm not a huge Comcast fan after dealing with them for so long. I am for sure a huge fan of DISH Network tho, since they are the company I left Comcast for! It has been a wonderful experience working/subscribing with them and I couldn't be happier! I have more choices with DISH in programming and experience the greatness of the company that has been ranked #1 among all satellite and cable providers in customer satisfaction! :)