Thursday, June 11, 2009

Goodbye, Good Riddance Wells Fargo. I Hate You!


I know there are a few Wells Fargo employees who read my blog. To you, I apologize for what's coming. I'm sure your departments at Wells are run and managed like well oiled machines. It's just personal/business banking I'm not too fond of.

It is with absolute joy that I walked into Wells Fargo yesterday to close my personal accounts. While I closed my business accounts weeks ago, I needed to get my new ATM and pin before I closed my personal accounts. I mean, how else could I overdraw my account if I didn't have an ATM card?

It was actually a little sad. That marketing ploy they put on your ATM or credit card that says "Member since" really works. I've been a Wells Fargo member since 1995. That was my first year of college. My first real bank account. And that was back when I was living in Rochester, New York. A hellhole, but that's besides the point. It was a long time as a loyal customer. Wells has made thousands from me...if not more. And apparently it wasn't worth it to keep me around during these tumultuous last two years while I get my business going. And for a few mere $12 fees. I still can't get over how ridiculous they were in dealing with me. Absolutely no flexibility. No support for startups or entrepreneurs or loyal customers. And they're a damn San Francisco bank. Home of the startup.

Anyway. It really was a pleasure in the end. "I'm here to close my account". Shazaaaaaam! I was thinking. They probably didn't care. But I did. And then I marched that bank check over to my new bank where I was met with open arms. And a smile.

20 comments:

Anonymous said...

I hate Wells Fargo too. I am a Veteran and tried to covert my accounts to a Veteran's account. But, they would not do it without me closing my existing accounts and "applying" for a new account. I have a perfect credit score and have been a customer there for 25 plus years. This is how they treat a long term customer and a Veteran. I'm done with them and I hope everyone else is also.

Anonymous said...

After many stressful months of phone calls and going through the application process multiple times, I finally got qualified for the trial phase of the HAMP program. For weeks after returning the final application and after verifying that Wells Fargo had it in their possession, I got calls daily to see if I had sent it in yet. It didn’t matter how many times I confirmed that they had it, they still kept calling (do they have computers or know how to use them?)
Since I have zero trust in this bank by now, I called a few days before the payment was to be automatically withdrawn from my checking account. I was assured that everything was in place and this time the payment would be made, thus officially starting the trial phase of the program. I never expected the problem that occurred.
As a result of them going through the application process multiple times in addition to setting up and then deleting my payment schedule multiple times, there was some confusion as to the exact amount to be paid monthly. It was only a $12 difference, so I told them that I didn’t care which amount they were going to withdraw, I just wanted it set up. I was assured by more than one person that everything was set up properly.
Much to my shock and dismay, they made 2 withdrawals on the same day, one for each of the different amounts. This caused my account to be overdrawn by hundreds of dollars. I called immediately to get them to fix this blatant error and was told that there was nothing that they could do about it. At first they wouldn’t even admit to the error. Eventually after several phone calls they admitted the error but still refused to correct it. They suggested that I just forget about it and maybe it could be credited for the following month’s payment. If I could afford to do that, I would not have needed this program and the headaches associated with 7 months of jumping through their ridiculous hoops.
I had recently mailed several checks that to pay bills, none of which has cleared yet. I told WF that waiting another month to reconcile what was clearly their error was not an option. I am now in jeopardy of having all of my utilities shut off. I was told repeatedly that there was nothing that they could do about it. My account is now frozen with a negative balance. Several calls and more than 24 hours later, I was told that yes, they did make a mistake and yes they would refund the money but it would take 7 – 10 days for this to happen. I spent my birthday at home in tears. I have no money for food, gas, medical care or to pay my utilities. Wells Fargo knows this and does not care. I am very ill (this prolonged illness and related medical expenses is the reason for needing this program). The stress of this situation has had a significant impact on my health but now I can’t even afford the gas to go to the doctor or to pay for my medication.
If you are persistent enough to badger then into letting you into this program, whatever you do, don’t trust them with automatic withdrawals. They will likely wipe out whatever money you have in your checking account and it will take a lot of effort on your part to get it back. If you are a lawyer and are looking for a good case, please contact me. It is definitely lawsuit time.
The Home Affordable Program is really a great idea, but unfortunately some banks that are claiming to participate are just giving people a big hassle and hoping that they will just give up their house – especially those like me with a lot of equity.

Rebecca Ashley Martinez said...

Hi appreciated your inside on Wells Fargo, and I used your image on my website. I wrote an article about Wells Fargo feel free to check it out at www.greendreamhomesinc.com Thanks again take care.

Rebecca Martinez

Anonymous said...

As a current Wells Fargo Employee, 7+ years with the bank (and looking for work outsidenow) I can assure you that Wells Fargo, Chase, and Bank of America all have no respect for their employees or customers. You are a sale to them. Get a credit union, I am! Banker X

Anonymous said...

Bad customer service, don't do what they say. Get hit with hidden fees. Never trust what phone banker says cuz after call is over, it's like if you never talked to them and what was said they were going to help you with is never done. Pass you off to different departments like a ball. Bad!!!!!

Anonymous said...

I hate Them, please bank somewhere else and save yourself!!!!!!!!!!!!!!!!!!!!

Anonymous said...

HELLS FARGO BANK IS THE BEST AT FORCING PRODUCTS ON A CONSUMER THEY DON'T NEED. IN SWF THEY HAVE BECOME A MAJOR JOKE NOT A MAJOR BANK.

Anonymous said...

Gaming at Wells Fargo is required by managers ans dist manager JB.

Anonymous said...

Wells Fargo forces it's employees to lie and cheat. I worked for them for years and trust me it's not over. I am doing a tell all book with 60 managers, DM's and employees named in it worked in FLORIDA, I just wanted to reach out to you lol.

Anonymous said...

I agree Wells Fargo Bank always pushes products you don't need. And when I said no about a credit card it still showed up at my house. I called the manager and stated I declined the offer for the credit card; he stated the banker made a mistake.

What bull@$##.

Anonymous said...

I am so happy to find other people who HATE WELLS FARGO ....They are the most poorly managed bank ever. Please, if you don't have to, don't use them, they suck. I waited for 20 minutes today, two tellers...the rest of the crew standing around visiting with each other. Training a new teller, so really only one teller. Ahhhhhhh

Anonymous said...

I was thinking of creating a WF Sucks blog myself but found this one and intend on joining as many as I can.
I can't stand Wells Fargo. Back in 1999 I signed up for one of their private student loans to attend a local technical institute. Loan was for 19,000. To date they have made 26,000 in interest and I still owe 9,000. Total predatory loan. I recently landed a new job and used my 401K to offer them a settlement of 5,000. They were really nice to my face but then did not reach out to me on the decision at all. They just started calling me over and over a few weeks later demanding I get caught up. When I asked about the decision they told me it was denied. No calls, emails or letters were sent to me. Wells Fargo is a group of predatory crooks.

Anonymous said...

I agree they totally suck.
My wife signs her checks payable to me so i can deposit them. Done this many times before. Today they say no way she has to have an account there. Out of the blue..
Now my bills will be late.
Thanks jerks.
Will be closing account asap.

Unknown said...

Check drawn on Wells Fargo account charged $7.50 to cash check due to not having an account they add should be wearing mask shame on them

Anonymous said...

Wells Fargo is trying to dump all the older employees and hire only young, gay males, or slutty looking females. They treat their employees like garbage. Use you, until they don't need you... especially if you're in your 50's, teach you how to break the rules and then fire you for doing so. Of course they're always shorthanded. They want to go completely tellerless...even came out with a virtual checking account... on plastic. They want the customers to be inconvenienced, when they visit a branch, hoping they will go completely online. They are a rich man's bank. They want to toss the poor customers to the curb. Wells belongs in hell, for the way they treat people. Hopefully Stumpf will end up there....

Unknown said...

The WFHM closing was a very bad experience for me and caused me a lot of unnecessary stress. Delays, and pushing back my closing by 3 extra days was unacceptable to me.
Having to dig out my Birth Certificate 3 days before my scheduled closing to prove who I was to Wells Fargo, was the breaking point. (I was already packed up, and had to dig through boxes) You'd think after 20 years banking with them, they would know who I was!
I voiced my concerns to everyone at this office, and it didn't matter and no one cared. There were screw ups at the closing too. Closing amounts didn't match up and had to be researched. Then my first loan payment amount changed 3 times. I have no confidence in them, and considering refinancing with another bank.
After the impersonal service, and bureacratic back log and excuses, I decided to close out my Savings & Checking accounts with them. (My new bank sent me a nice gift, and note, to tell me they appreciate my business. Now that's customer service!)

If you are considering using WFHM...Don't. The level of professionalism from this office could have been so much better. After 5 other closings, that went smoothly, I guess that's on me, assuming they would be as professional. Obviously, WFHM Mortgage did not meet my expectations.
Check out all the complaints on-line. ( I wish I had )
One of the resolution specialists I spoke to suggested I use social media to express my dissatisfaction. Thanks for the suggestion nf.

phil scot said...

The WFHM closing was a very bad experience for me and caused me a lot of unnecessary stress. Delays, and pushing back my closing by 3 extra days was unacceptable to me.
Having to dig out my Birth Certificate 3 days before my scheduled closing to prove who I was to Wells Fargo, was the breaking point. (I was already packed up, and had to dig through boxes) You'd think after 20 years banking with them, they would know who I was!
I voiced my concerns to everyone at this office, and it didn't matter and no one cared. There were screw ups at the closing too. Closing amounts didn't match up and had to be researched. Then my first loan payment amount changed 3 times. I have no confidence in them, and considering refinancing with another bank.
After the impersonal service, and bureacratic back log and excuses, I decided to close out my Savings & Checking accounts with them. (My new bank sent me a nice gift, and note, to tell me they appreciate my business. Now that's customer service!)

If you are considering using WFHM...Don't. The level of professionalism from this office could have been so much better. After 5 other closings, that went smoothly, I guess that's on me, assuming they would be as professional. Obviously, WFHM Mortgage did not meet my expectations.
Check out all the complaints on-line. ( I wish I had )
One of the resolution specialists I spoke to suggested I use social media to express my dissatisfaction. Thanks for the suggestion nf.

phil scot said...

The WFHM closing was a very bad experience for me and caused me a lot of unnecessary stress. Delays, and pushing back my closing by 3 extra days was unacceptable to me.
Having to dig out my Birth Certificate 3 days before my scheduled closing to prove who I was to Wells Fargo, was the breaking point. (I was already packed up, and had to dig through boxes) You'd think after 20 years banking with them, they would know who I was!
I voiced my concerns to everyone at this office, and it didn't matter and no one cared. There were screw ups at the closing too. Closing amounts didn't match up and had to be researched. Then my first loan payment amount changed 3 times. I have no confidence in them, and considering refinancing with another bank.
After the impersonal service, and bureacratic back log and excuses, I decided to close out my Savings & Checking accounts with them. (My new bank sent me a nice gift, and note, to tell me they appreciate my business. Now that's customer service!)

If you are considering using WFHM...Don't. The level of professionalism from this office could have been so much better. After 5 other closings, that went smoothly, I guess that's on me, assuming they would be as professional. Obviously, WFHM Mortgage did not meet my expectations.
Check out all the complaints on-line. ( I wish I had )
One of the resolution specialists I spoke to suggested I use social media to express my dissatisfaction. Thanks for the suggestion nf.

Kate League said...

It is sad that I feel better reading your horror stories with WFHM. I am behind in my payments so I am having hard time finding anyone to give me a refi! I agree and have had some of the post's same problems. Very sad indeed.

Kate League
Austin, TX

Anonymous said...

I paid my monthly home mortgage payment plus $23.50 for additional principal payment. Check amount was $470.00. They tried to process the payment as $4,700! That same day I tried to make auto insurance payment by phone. Payment would not go through. I called my bank, not WF, to find out why payment would not process. They said that WF was attempting to steal $4,700 out of my account. I immediately called WF to resolve the matter. The lady at the "system" could not "successfully help me today" because "it" was "in the system". I guess she was only "at" the system, lol.
So, she said call tomorrow and we can help. Next day I was told that WF would try three times to process the check. Still she could not or would not correct the problem. I thought at first it was a simple decimal error. If it was it would have corrected. Long stupid story made short, they wanted me to send proof that my bank, just like every banking institution in the country, will charge their customers an insufficient funds fee. WF even charged me $30.00 for a returned check fee. Last contact with them they claimed to have waived that fee. I will believe when I see it. I sent the requested information. Not enough, they want next months statement. They have all the proof, they know what they did. They will rip you off and that is the bottom line. Trust them and it will cost more than you agreed on.