tag:blogger.com,1999:blog-288858287590827405.post2401667191448967685..comments2023-10-30T00:43:30.568-07:00Comments on My Life, Starting Up: GoGrid Sucks! If You Value Your Sanity - Do Not Use Them!Unknownnoreply@blogger.comBlogger25125tag:blogger.com,1999:blog-288858287590827405.post-26340727430206386062014-12-06T09:29:58.309-08:002014-12-06T09:29:58.309-08:00I went halfway through the sign up but couldn'...I went halfway through the sign up but couldn't get it to start up, but they did charge me $500 for trying. <br /><br />Want to get your money back? No response on email.<br /><br />Total rip off and scammers.Anonymoushttps://www.blogger.com/profile/00294648072718327251noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-38104765607017426412014-05-25T18:09:33.208-07:002014-05-25T18:09:33.208-07:00Total SCAMMERS. Tried to cancel and they STILL CHA...Total SCAMMERS. Tried to cancel and they STILL CHARGED MY Amex for TWO more months. Having to go through Chargebacks and HELLLLLLJefferson Nunnhttps://www.blogger.com/profile/03244943344447901889noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-2716649125274333182013-02-16T08:26:08.718-08:002013-02-16T08:26:08.718-08:00OMG!!!!!!!!! GOGRID sucks!! I just got off the pho...OMG!!!!!!!!! GOGRID sucks!! I just got off the phone with them after being told I could not increase the cloud server i have with them by 10gb. Although in a previous email (see below) their tech stated it WAS POSSIBLE! So, which is it? They ended the call by saying I could image the current server and "spin up" a new cloud server and copy the settings to the new server. GREAT! that will only take me like 3 days!<br />Thanks GoGrid for sucking so bad at everything you do! I will be pulling the plug on these morons very very shortly. They will eat big for a day but never last a lifetime! They SUCK!<br />Original Email from their support:<br /><br />"Thank you for contacting GoGrid Support. I sincerely apologize for the inconvenience, but cloud servers hard drives remain the same size when first deployed and are not scalable without bringing the Server down temporarily. Saving an image of the VM will allow you to re-deploy the Server with more hard drive space (By scaling the RAM higher than what is already there), please note this will change your Servers settings and also temporarily shut down the server while the save processes. A relaunch of the Server with a higher RAM will scale the Hard Drive.<br /><br />The other alternatives we suggest are to either launch a new VM and copy data over the Private Network, or copy data over to the Cloud Storage which scales depending on the amount of data stored. This will allow you to transfer your Servers settings as well.<br /><br />Please feel free to let me know if you have any further questions or concerns I can assist with."Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-35176888711940754182012-08-04T18:46:25.992-07:002012-08-04T18:46:25.992-07:00GoGrid just grabbed $500 from me even though I bar...GoGrid just grabbed $500 from me even though I barely ever used the service. I had actually like the service when I used the trial offer, but I couldn't afford it. The salesperson who called me gave me the impression he would cancel the account, but then didn't do it. A few days ago I found a $250 charge in my checking account. When I called to complain they said they would "investigate it" and said I had to shut down my account myself. It would have been nice to know that sooner. But then it gets worse. I cancelled the account, then the next day they'd taken <i>another</i> $250 from my account! I've had to scramble to keep checks from bouncing. Yes, I know now that I should have given a real credit card number so I could dispute the charge, but I've never actually had this problem with a company before. I also know now that I will never use GoGrid and will tell all my tech friends not to use it either.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-2474462675183723272011-10-24T15:11:38.639-07:002011-10-24T15:11:38.639-07:00Just writing to re-affirm the general opinion here...Just writing to re-affirm the general opinion here. gogrid is a terrible company with incompetent people, very lax security practices and a very unreliable network. The worst part is billing, where I think an untrained monkey could do a better job at understanding and resolving my questions.<br /><br />I say this with oodles of experience with gogrid. Unfortunately I got stuck with some long term servepath (same company) dedicated server contracts so gogrid was the only option to connect those to the cloud. A couple years later and none of the problems have been resolved, despite the almost daily (not exaggerating) automated survey email. I used to fill them out but after 3 years and zero feedback consideration, they obviously ignore the surveys.<br /><br />Try EC2 or Rackspace, both 100X better in every way (based on my own experience with many instances each).GogridHaternoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-37691749728353772622011-08-31T06:11:38.957-07:002011-08-31T06:11:38.957-07:00Aug 31, 7 AM. GoGrid's internal network in Ca...Aug 31, 7 AM. GoGrid's internal network in California has been down since 2:30 AM. This is the third week in a row that they have had an hours-long overnight network outage. Support has been a bit more forthcoming than usual, but that's about the only bright spot in this cloudy morning.Randnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-70651883368974056542011-05-02T03:11:10.943-07:002011-05-02T03:11:10.943-07:00It's May 2011 and My experience echos the post...It's May 2011 and My experience echos the posts from 2009. Two years and GoGrid is still making the same issues.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-64240466191903916232011-02-10T12:38:33.472-08:002011-02-10T12:38:33.472-08:00Personally, we've had gogrid for 6 months. The...Personally, we've had gogrid for 6 months. The VMs work fine, and they do support Windows 2008 (no R2 yet - I'm sure they're not too keen on the lessened memory requirements of R2). <br />Their 'F5' load balancers are the worst thing ever. They go down weekly. No straight answers either. Oh, and they charge separately now for a hardware firewall. <br />I've maintained F5's in the past, the things are bulletproof, unless you're completely inept about networking, which i fear is the case at gogrid.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-41000990037060274922010-09-17T19:24:13.977-07:002010-09-17T19:24:13.977-07:00This post/thread originated Thursday, January 22, ...This post/thread originated Thursday, January 22, 2009 . That is a significant amount of time in the web industry. Have you found much maturation in the Cloud Hosting sector in the ensuing 18 months? The promises these companies make continue to be attractive, if only they would deliver. <br />GoGrid is not out of business, so they must be workable to some extent...Michael Nnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-63058980415637210812010-07-16T10:26:05.907-07:002010-07-16T10:26:05.907-07:00RE: The "managed" part of the whole thin...RE: The "managed" part of the whole thing is a joke. The support team doesn't know anything about anything.They don't do anything to justify having a "managed cloud" title. <br /><br /><br />Ummmm... GoGrid is not managed hosting at all. It's pretty clear on the website that they don't do "managed hosting". They provide infrastructure on demand... YOU do the management of your system.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-37621942618778221682010-07-16T10:21:40.278-07:002010-07-16T10:21:40.278-07:00GoGrid performs better than most of the other prov...GoGrid performs better than most of the other providers according to cloudharmony.com . They have dedicated team support, which is awesome, but you have to actually call them West Coast US business day. Their 24/7 is basic support, and you should get to know their dedicated teams (and this is for free). They have their issues, and they shouldn't be written off, as they have been making great improvements in their infrastructure and service. I've been quite happy with them, actually... I wouldn't put too much credence in reviews of a Beta system from 18 months ago. My 2 cents...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-26052517956190314242010-07-13T01:09:29.775-07:002010-07-13T01:09:29.775-07:00I can't agree more. The "managed" pa...I can't agree more. The "managed" part of the whole thing is a joke. The support team doesn't know anything about anything. They just keep bouncing tickets back until you give up. <br />A dedicated server takes up to two days to setup which is slower than ordering one from Dell and collocating it yourself.<br /><br />I was happy with EC2 but it's too expensive.<br /><br />I'm stuck with them for another couple of months. After that I'm going to buy my own server and collocate it. They don't do anything to justify having a "managed cloud" title.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-60474343191108363872010-01-15T16:28:57.895-08:002010-01-15T16:28:57.895-08:00GoGrid is very bad. They charge for RAM hours whe...GoGrid is very bad. They charge for RAM hours when a server is turned off! This makes them very costly. Run Away! Very bad experience.Unknownhttps://www.blogger.com/profile/06468901100342586737noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-21131271569035501682009-12-28T05:09:36.408-08:002009-12-28T05:09:36.408-08:00Post update: after some convincing, GoGrid support...Post update: after some convincing, GoGrid support refunded my money.Željko Kunicahttps://www.blogger.com/profile/10860525051355942148noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-46805765167897474742009-09-23T01:55:51.500-07:002009-09-23T01:55:51.500-07:00we're using AWS, the services are slightly bet...we're using AWS, the services are slightly better (using a totally non-scientific google check 'aws sucks' versus 'gogrid sucks'--and from experience..) and cheaper compared to GOGRID but am also looking for alternatives now, thanks for this post I can safely tick off GOGRID from the list of possible options as well.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-65375951248754318862009-09-18T15:14:06.775-07:002009-09-18T15:14:06.775-07:00GoGrid lost one of our servers too. I had to ope...GoGrid lost one of our servers too. I had to open a ticket with them to find out why I could no longer RDP.<br /><br />No service credit, no real apology.<br /><br />Date: 8/11/2009<br />Subject: GoGrid > Server offline unexpectedly<br /><br />Dear Customer,<br /><br />I've spoken with a few engineers in the Systems department about your issue. As is, the virtual server operating system has been corrupted and cannot be recovered, which means that the virtual server image cannot be recovered or started, I'm sorry.<br /><br />As stated yesterday, the hard drive has been attached to another server on your account, but there is no guarantee that all the data on that drive is intact, since the virtual machine was corrupted.<br /><br />Regards,<br /><br />System Administrator<br />GoGrid Support<br /><br /> <br /><br />Date: 8/10/2009 <br />Subject: GoGrid > Server offline unexpectedly<br /><br />Dear User,<br /><br />I've made the contents of the server '*****' with ip nnn.nnn.nnn.nnn available on your network via SAMBA share. The details are below:<br /><br />\\nnn.nnn.nnn.nnn\recovery<br />user: ********<br /><br />There is no password to access this share as it is accessible only within your network. Feel free to recover whatever files you are able to copy at your will. Delete the server when you've copied what you can.<br /><br />--<br /><br />GoGrid SupportAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-11088991943371928902009-09-04T12:35:19.159-07:002009-09-04T12:35:19.159-07:00@Anonymous - to the last anonymous poster. You do...@Anonymous - to the last anonymous poster. You don't see how a server going down means a company sucks? You don't see how a company not notifying its customers that there was the potential for their server to crash is an obligation? You don't see how they didn't feel obligated to back up our data when they KNEW of this problem? You think the burden lies on us - to pay for additional servers to protect us from a crappy product? Yea...good comment.Leftyhttps://www.blogger.com/profile/14637607058852159739noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-22852051552289714252009-09-03T16:08:58.395-07:002009-09-03T16:08:58.395-07:00Did you have multiple servers setup using their fr...Did you have multiple servers setup using their free load balancing? How did you protect your server and your data? Did you perform any backups? I don't see how a server going down means a company sucks. Seems to me you should have used multiple servers if your business is that important.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-42199086686342887762009-07-22T10:24:05.668-07:002009-07-22T10:24:05.668-07:00Been using them for 10 months now, they're jus...Been using them for 10 months now, they're just the worst thing out there but they're cheap so my company won't switch elsewhere. I swear their servers are sitting under someone's desk in India. I actually got an answering machine when I called support one day. STAY AWAY! Setup hyper v on a server by yourself and save your money.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-3013697166705098922009-06-12T11:17:29.921-07:002009-06-12T11:17:29.921-07:00@Sebastian - Don't do it. I'm having cont...@Sebastian - Don't do it. I'm having continued problems with them. But since I still have credit on my account there and I'm not out of Beta, I'm sticking with them until I need to start paying again. There's incredibly server lag on our servers too... so it's not isolated to just the issues mentioned in my post.Leftyhttps://www.blogger.com/profile/14637607058852159739noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-28556672024705682462009-06-12T07:06:22.520-07:002009-06-12T07:06:22.520-07:00I am glad I found this. We were about to move our...I am glad I found this. We were about to move our entire application that hosts over 100 Financial Clients to their cloud. I will think twice now. Thanks!Anonymoushttps://www.blogger.com/profile/15017414306526713784noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-80875181677097188872009-02-02T11:09:00.000-08:002009-02-02T11:09:00.000-08:00@Tuyen - thanks... I saw them a few days ago...we'...@Tuyen - thanks... I saw them a few days ago...we're definitely investigating them as well. Support is definitely a big component of what we're looking for now.Leftyhttps://www.blogger.com/profile/14637607058852159739noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-33528843561229024892009-01-30T18:46:00.000-08:002009-01-30T18:46:00.000-08:00You might want to check out RimuHosting: http://ri...You might want to check out RimuHosting: http://rimuhosting.com/rails-hosting<BR/><BR/>I use them for my backup server and they've been It looks like they support Rails hosting too. They had some problems with their routers a year ago, but other than that, they've been pretty reliable and their support is A+.Tuyenhttps://www.blogger.com/profile/12283795378784841662noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-76675284100804849882009-01-26T18:14:00.000-08:002009-01-26T18:14:00.000-08:00@Andrew - We're doing our research too. I'll post...@Andrew - We're doing our research too. I'll post in a few days when we make our choice. Here's what we're thinking about though - a Rails hosting company. EngineYard is too expensive, but gets rave reviews. Joyent used to be great but has been getting mediocre reviews as of late - for not innovating. We're also looking into Slicehost among others - but they were bought by Mosso - so there should be an interesting integration, for Rails at least. Will keep you posted and you do the same.Leftyhttps://www.blogger.com/profile/14637607058852159739noreply@blogger.comtag:blogger.com,1999:blog-288858287590827405.post-11497092403851293142009-01-26T03:51:00.000-08:002009-01-26T03:51:00.000-08:00Glad I found this... was about to sign up with the...Glad I found this... was about to sign up with them! Any suggestions for other services? <BR/><BR/>I've been doing the rounds with Mosso (no remote desktop), EC2 (pricey) etc... no luck yet with something suitableAnonymousnoreply@blogger.com